Goods Questions |
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| Question 1: | How can i make an order? |
| Answer 1: | 1. If you order shoes or fashions, please use the following steps to order: (1). choose your love style and the right size, then click "Add to cart" button; (2). If you don't know your size, please read standard shoes size or standard fashoins size first; (3). The pages jump to "Shopping flow Pages" and you'll see the goods that you have added into to your cart, you can add, delete, update your goods; (4). Click "Continue Shopping" link to continue buy our goods, click "Settlement Center" to begin selttlement; (5). If you have logined, the page will addvice you choose your existent address or add a new address, if you aren't login, you can login in or register as a member, if you don't want to register and direct buy, please click "direct buy" button; (6). Choose your country, input consignee, detail address, post code, email, telephone number or other info, then click "Shipping according to this address"; (7). Choose shipping method(only can choose EMS express, countrys like Netherlands, Slovakia and Czech Republic can choose HongKong Express) and payment method(we supply credit card as a payment), click "submit" to complete the order; (8). Our site will tell your order number, please remember this number, click "pay in credit card immediately" to pay for your goods now. 2. If you order the wedding dresses, please click this to read the wedding dresses order steps. |
| Question 2: | Why we sale our goods with such a competitive price? |
| Answer 2: | We collaborate with the factory directly, and also because of the exchange rate difference, consumption level difference, we can supply competitive price for you. |
| Question 3: | I forgot to choose my shoes size, how can I edit that? |
| Answer 3: | If custom forget to choose the size and order the shoes, for example, the women's default size may be UK3.0. So we'll thank that you have ordered UK3.0. And our storage will prepare size UK3.0 for you and shipping, so if need to check your order info carefully when you order, and if you aware that you choose a wrong size, please contact us and send the really shoes ID,size that you want by email in 24 hours, we can help you to update your order list. but after that time, your parcal will be shipped. If custom choose a wrong size conduce the shoes don't fit for you, you need to contact us and ask for exchange and you'll pay the shipping money out and home. If we shipping a wrong size or wrong style of the goods that don't fit for you, please contact us first, after we check the shipping list and make sure of that's our mistake, we'll supply our address and exchange your goods, certainly, we pay all of the shipping money. |
Shipping Questions |
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| Question 1: | How much is shipping? |
| Answer 2: | 1. The countries Britain, Japan, Korea, Malaysia, Australia, New Zealand, Belgium, Danmark, Finland, Greece, Ireland, Italy, Luxemburg, Norway, Switzerland, Portugal, Germany, Sweden, France, Spain, United States, Canada, Poland, the shipping price is 8 pounds per 500g. In addition, every less than or equal to 500g, add 5 pounds; 2. The countries Czech Republic, Slovakia, Brazil, the shipping price is 20 pounds per 500g. In addition, every less than or equal to 500g, add 10 pounds; 3. The countries Netherlands, the shipping price is 25 pounds per 500g. In addition, every less than or equal to 500g, add 12 pounds; 4. The Other countries that we didn't list, the shipping price is 20 pounds per 500g. In addition, every less than or equal to 500g, add 10 pounds. |
| Question 2: | I can't find my country in your country list when I order, how can I fill in my address info? |
| Answer 2: | 1. We just list our mainly customer's countries, if the country you live doesn't list on our site, please select "Other country" and then input your detail addresses in the next address text box, include your country, province, city, county, road number or street number, make sure your adress can be located from google maps and maks sure our express can find you. 2. If we only list your country, and doesn't list your province or city, please select your country first and then input your detail adresses in the next address text box, include your province, city, county, road number or street number. |
| Question 3: | What's the address info I need to supply for you? |
| Answer 3: | When you order, our order steps will let you fill your address info, you need to fill the following info: 1. Consignee name; 2. Email address (If the order have some problem or we send the express tracking number to you, we will use this email to contact you); 3. Address info (include your country, province, city, county, road number or other details, make sure your address can be located from google maps: maps.google.com, so that our express can find you); 4. Post Code; 5. Contact telephone number(when the expree arrive, they will use the number coantact you); |
| Question 4: | How long will I receive my parcel if I order now? |
| Answer 4: | When our customer service get your order request and the payment from credit card(the state shows completed, always the money transfer will be completed in 24 hours), and your address is detailedly. we'll following your order ID and size, send a shipping list to our storage, then the storage will shipping the parcel for you in 24 hours. After shipping, we'll send the express tracking number to you by email, so please make sure the email you supply to us is correctly. Usually the total shipping time need about 10 days. |
| Question 5: | If express parcel lost on the road, so how can I get help for continuing the business ? |
| Answer 5: | If your parcel lost on the road, please contact us asap, then we will free send out your order goods again. We will make sure of that our customer will receive all of the goods and its accessories. Or we will refund the money for your lost. |
Payment Questions |
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| Question 1: | What payment method You accept? |
| Answer 1: | Customer who order our goods one time less than 6 pairs of the shoes, less than 20 pieces of clothing, less than 3 pieces of wedding dresses, we can accept credit card as payment. After that, and if you want make wholesale with us, please use email to contact us first, we can supply bank transfer information, and please use this method transfer the money to us. |
ukhishops@yahoo.co.uk
ukhishops@hotmail.com
vanshops@hotmail.com
